If anything is unclear about ordering, or you are having a problem with the order, don't hesitate to contact us. Usually your problem can be solved quite easily and quickly. Paymeants are processed with Paypal, which also allows you to use Credit Cards; you don't need a Paypal account to use it. Payments are always converted to US Dollars, regardless of the country you are in.
See also the additional support pages.
Shipping: To keep the cost down, DVD's are sent by regular (priority) mail, not by express service.
When you order tangible goods, you will get a notification by mail of the shipping date: if for some reason you don't get that within 24 hours, please contact us.
When you order downloads, you will get a notification by mail with the download information: if for some reason you dont get that within a few minutes, please contact us.